Service Description: Z-Support Help-Desk Online Technical Services
Service Overview Service Provider. www.Z-Support.us (“ Z-Support Tech Support ”), Z-Support Tech Support Online Technical Help-Desk Services at 1-888-858-9575 toll free, email:[email protected] Terms and Conditions. Z-Support Tech Support (hereby known as Z-Support.us) lays down certain binding terms and conditions on all those who intend to either sign this document or otherwise intend to make an online payment at z-support.us and its premises located across India and the USA. The entity further reserves a right to either update or change its Terms of Services (TOS) any time without a prior notice. All new features and conditions seemingly accentuating the overall services portfolio would be again subject to TOS. A point forth from where any further subsequent use of services would be considered as an explicit consent towards all changes made forth by the organization. Violation of any Terms and Conditions, hereby declared by the organization would end up leading to a termination of an account. Terms Of Service The recipient availing the services must be 15 years or more. Only a human must benefit from the services provided. An account can only be used by one person. This single account has a limited scope of usage as defined by number of Computers in the agreement. A client would further need to purchase support for additional Computer Systems if the need arises. Z-Support Tech Support reserves the right to provide services only for issues and software listed on the website or Annexure 1. Any software issues and services falling beyond such a scope do not entitle Z-Support Tech Support to provide services. The services portfolio is to be only delivered through mediums such as Phone, Chat and e-mail. The onsite module is not included as a mode for providing services. At no point in time Z-Support Tech Support would be liable to provide support for any hardware issues related to PCs, Servers, Printers, Routers and Wireless Access Devices. The organization does not offer replacement or takes responsibility for any malfunctioning computer part. No warranty on hardware and software covered under the support plan would be provided. Z-Support Tech Support is not responsible for maintaining security of a PC including username and password. Neither shall the organization be held liable for any loss or damage resulting from a failure to comply with a security obligation. Computer users are requested not to share their computer username and password with support professionals at any time. If accidentally shared the password must be changed immediately. Z-Support Tech Support cannot be held responsible for any loss or damage resulting from a data theft taking place on a user’s computer. PC users must actively monitor a remote session initiated by a Z-Support Tech Support technician. At any time the failure to do so and any data theft or loss arising from an unattended remote session or the absence of a technician would absolve Z-Support Tech Support from any untoward consequences. Further, at no point in time the same service should be used for any illegal or unauthorized purpose by the client. Nor at the same time clients should end up violating any rights applying to their jurisdictional territory. All actions and interactions with regards to computer support should be in compliance with cyber laws of India/US or one’s country of residence.Z-Support Tech Support as a merchant would be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of a decline of authorization for any Transaction. Nor at any time would a liability become binding in the case of a cardholder exceeding the preset limit mutually agreed upon by the acquiring bank at any time. Payment, Refunds, Upgrading and Downgrading Terms For buying services online, a valid credit card is required. Z-Support Tech Support in this case has every right to either accept or reject a demand made via a credit card. A Z-Support Tech Support support plan starts from the very day on which the agreement is signed and the payment is realized. For annual and more than a monthly plan the Service is billed in advance on a monthly basis and is non-refundable for the same month. In case the client is not satisfied with the service and hasn’t received a successful resolution for a single issue concerning his Computer System within a month; a full refund with no questions asked may be offered. The failure to fix even one issue would lead to a complete refund of the amount. In case even if one issue is fixed, the client is not entitled to full refund. Z-Support Tech Support reserves the right to either deduct a minimum of $99.99 or 40% of the total amount charged whichever is higher. In short, for X number of cases resolved a charge would be made and rest of the amount would be refunded. All service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of India, and you shall also be held responsible for payment of all such taxes, levies, or duties, if levied in your country. No credit card information of a customer is stored. Nor at any point in time charges are levied without any explicit consent. Clients can shift from a monthly/annual plan to an incident based plan. An accommodation for the amount can be made at the behest of terms and conditions suggested by an account manager. |